FAQ
👉 1 Questions: How long does it take for speaker product delivery?
Answer: We typically arrange for shipping within 3-30 working days after order confirmation, usually within 5 days. The specific delivery time depends on your location and the chosen shipping method, generally arriving in around 7 days.
👉 2 Questions: What payment methods can I use to purchase products?
Answer: You can use payment methods such as PayPal, Visa, Mastercard, Shop Pay, Apple Pay, Google Pay, etc., to complete your purchase. Subsequently, you will receive an email notification from the official website.
👉 3 Questions: How can I contact the customer service team for assistance?
Answer: Each product packaging includes a dedicated user manual. Additionally, you can contact our customer service team via the online chat function on the website (located at the bottom right corner of the homepage), customer service email (kevin@coomaer.com), or customer service phone number (+86-0752-5306-127) for assistance and support.
👉 4 Questions: When I don't understand how to use the product, will there be customer service to guide me?
Answer: Yes, we have dedicated customer service available 24/7 for both pre-sales and after-sales services. You will receive a prompt response within a short period of time.
👉 5 Questions: How can I track my order?
Answer: After placing an order, you will receive a confirmation email. Once we ship the order, you will receive another email with the tracking number included. You can then visit our website (www.aiicop.com), click on "TRACKING" on the right side of the navigation bar or footer to check the latest logistics information at any time.
👉 6 Questions: Do I need to register an account to purchase products?
Answer: No, you can purchase our products without registration or login. You can add desired products to your wishlist or cart, and when you revisit our official website, you can continue with your shopping.
👉 7 Questions: Do I need to pay for shipping?
Answer: No, when you purchase any quantity of products on our official website, you can enjoy free shipping. Additionally, you will receive a 1-year warranty service, and for orders over $100, you can also enjoy a 40% discount.
👉 8 Questions: What is the warranty period for these speakers?
Answer: Our speaker products typically come with a 12-month warranty. Within the warranty period, if any quality issues arise, we will provide free repair or replacement services.
👉 9 Questions: Do these speaker products support returns and refunds?
Answer: Yes, according to our return policy, you can apply for returns and refunds within a certain period. For specific details, please refer to our return policy page.
👉 10 Questions: How can I submit orders for cancellation or modification, exchange, or return?
Answer: If you need to cancel, modify, exchange, or return an order, please contact our professional customer service team (refer to question 3). They will assist you with order changes. For more specific details, please refer to our return and exchange policy page.
👉 11 Questions: How do I choose the appropriate speaker size for my room?
Answer: You can choose the appropriate speaker size based on the size and layout of your room. Generally, larger rooms may require speakers with higher power and larger size for a better sound quality experience.
👉 12 Questions: How can I ensure that the speaker product I purchase is authentic?
Answer: To ensure that the speaker product you purchase is authentic, we strongly recommend buying from our official store. Purchasing from our official store guarantees that you receive rigorously quality-controlled authentic products and access to professional after-sales service and support.
👉 13 Questions: Can I find user reviews of speaker products on the online store?
Answer: Yes, our online store displays reviews and feedback from other customers about the speaker products to help you make informed purchasing decisions. We also encourage you to participate in reviewing our products - positive or negative reviews may earn you additional discount codes.
👉 14 Questions: Is the packaging of the products secure, and whose responsibility is it if there is damage during shipping?
Answer: We place a strong emphasis on protecting and showcasing the integrity of our products through packaging. Each product is packaged in professionally designed boxes to ensure the product remains undamaged during transportation. In the event of damage during shipping, please contact us immediately, and after verification, we will arrange for a replacement to be sent to you.
👉 15 Questions: Can we put our own logo on your products? In other words, do you support bulk purchasing?
Answer: We are more than happy to accommodate this request, but it must be authorized by us. When you are interested in making a purchase, you can contact us at (kevin@coomaer.com). We support ODM and OEM services, including customization of paper boxes, gift boxes, and we can negotiate deals with you at a lower price.
👉 16 Questions: How can I view the product specifications?
Answer: Each product has different specifications. You can find detailed information on the product page or in the product manual. If you have any questions, feel free to contact customer service, and we will be happy to assist you (contact information in question 3).
👉 17 Questions: How do I clean and maintain the speakers?
Answer: To maintain the appearance and performance of the speakers, gently wipe the surface with a clean, soft cloth. Avoid using cleaning agents containing chemicals to prevent damage to the casing.
👉 18 Questions: Are these speakers suitable for home theater systems?
Answer: Yes, our speaker products are well-suited for home theater systems. They provide clear sound and powerful performance, enhancing your audiovisual experience.
👉 19 Questions: Are the packaging of the speaker products environmentally friendly?
Answer: We are committed to environmentally friendly packaging, aiming to reduce the use of packaging materials and opting for recyclable materials to minimize our environmental impact.
Answer: We typically arrange for shipping within 3-30 working days after order confirmation, usually within 5 days. The specific delivery time depends on your location and the chosen shipping method, generally arriving in around 7 days.
👉 2 Questions: What payment methods can I use to purchase products?
Answer: You can use payment methods such as PayPal, Visa, Mastercard, Shop Pay, Apple Pay, Google Pay, etc., to complete your purchase. Subsequently, you will receive an email notification from the official website.
👉 3 Questions: How can I contact the customer service team for assistance?
Answer: Each product packaging includes a dedicated user manual. Additionally, you can contact our customer service team via the online chat function on the website (located at the bottom right corner of the homepage), customer service email (kevin@coomaer.com), or customer service phone number (+86-0752-5306-127) for assistance and support.
👉 4 Questions: When I don't understand how to use the product, will there be customer service to guide me?
Answer: Yes, we have dedicated customer service available 24/7 for both pre-sales and after-sales services. You will receive a prompt response within a short period of time.
👉 5 Questions: How can I track my order?
Answer: After placing an order, you will receive a confirmation email. Once we ship the order, you will receive another email with the tracking number included. You can then visit our website (www.aiicop.com), click on "TRACKING" on the right side of the navigation bar or footer to check the latest logistics information at any time.
👉 6 Questions: Do I need to register an account to purchase products?
Answer: No, you can purchase our products without registration or login. You can add desired products to your wishlist or cart, and when you revisit our official website, you can continue with your shopping.
👉 7 Questions: Do I need to pay for shipping?
Answer: No, when you purchase any quantity of products on our official website, you can enjoy free shipping. Additionally, you will receive a 1-year warranty service, and for orders over $100, you can also enjoy a 40% discount.
👉 8 Questions: What is the warranty period for these speakers?
Answer: Our speaker products typically come with a 12-month warranty. Within the warranty period, if any quality issues arise, we will provide free repair or replacement services.
👉 9 Questions: Do these speaker products support returns and refunds?
Answer: Yes, according to our return policy, you can apply for returns and refunds within a certain period. For specific details, please refer to our return policy page.
👉 10 Questions: How can I submit orders for cancellation or modification, exchange, or return?
Answer: If you need to cancel, modify, exchange, or return an order, please contact our professional customer service team (refer to question 3). They will assist you with order changes. For more specific details, please refer to our return and exchange policy page.
👉 11 Questions: How do I choose the appropriate speaker size for my room?
Answer: You can choose the appropriate speaker size based on the size and layout of your room. Generally, larger rooms may require speakers with higher power and larger size for a better sound quality experience.
👉 12 Questions: How can I ensure that the speaker product I purchase is authentic?
Answer: To ensure that the speaker product you purchase is authentic, we strongly recommend buying from our official store. Purchasing from our official store guarantees that you receive rigorously quality-controlled authentic products and access to professional after-sales service and support.
👉 13 Questions: Can I find user reviews of speaker products on the online store?
Answer: Yes, our online store displays reviews and feedback from other customers about the speaker products to help you make informed purchasing decisions. We also encourage you to participate in reviewing our products - positive or negative reviews may earn you additional discount codes.
👉 14 Questions: Is the packaging of the products secure, and whose responsibility is it if there is damage during shipping?
Answer: We place a strong emphasis on protecting and showcasing the integrity of our products through packaging. Each product is packaged in professionally designed boxes to ensure the product remains undamaged during transportation. In the event of damage during shipping, please contact us immediately, and after verification, we will arrange for a replacement to be sent to you.
👉 15 Questions: Can we put our own logo on your products? In other words, do you support bulk purchasing?
Answer: We are more than happy to accommodate this request, but it must be authorized by us. When you are interested in making a purchase, you can contact us at (kevin@coomaer.com). We support ODM and OEM services, including customization of paper boxes, gift boxes, and we can negotiate deals with you at a lower price.
👉 16 Questions: How can I view the product specifications?
Answer: Each product has different specifications. You can find detailed information on the product page or in the product manual. If you have any questions, feel free to contact customer service, and we will be happy to assist you (contact information in question 3).
👉 17 Questions: How do I clean and maintain the speakers?
Answer: To maintain the appearance and performance of the speakers, gently wipe the surface with a clean, soft cloth. Avoid using cleaning agents containing chemicals to prevent damage to the casing.
👉 18 Questions: Are these speakers suitable for home theater systems?
Answer: Yes, our speaker products are well-suited for home theater systems. They provide clear sound and powerful performance, enhancing your audiovisual experience.
👉 19 Questions: Are the packaging of the speaker products environmentally friendly?
Answer: We are committed to environmentally friendly packaging, aiming to reduce the use of packaging materials and opting for recyclable materials to minimize our environmental impact.